Terms of Service

Order, fulfillment, licensing, and support terms.

This is a prototype. Final legal terms should be reviewed by counsel and localized per jurisdiction.

Orders and fulfillment

Every purchase is treated as an Order and is tied to onboarding intake and support workflows. Order details define scope and entitlement.

Services: require onboarding intake and approvals before implementation starts.

Plugins: deliver downloads + license key entitlements to My Account.

Retainers: activate subscription workflow after onboarding completion.

Tickets must attach to an order, subscription, or active license.

No passwords in tickets/email. Use vault invites or temporary users.

SLA starts after intake completeness and reproducibility confirmation.

Plugins are licensed per plan. License keys, activations, and renewal status appear in My Account.

Activation limits are enforced by plan.

Renewals keep updates and support active.

Subscriptions renew automatically unless canceled prior to renewal. Invoices are accessible in the portal.

BrandBees is not responsible for third-party outages or vendor issues. We provide best-effort mitigation and clear escalation routes.

Use support for active orders or contact sales for pre-purchase questions.