Refund Policy

Transparent policy by product type: services, retainers, and plugins.

This is a prototype policy. In production, always use finalized legal text and jurisdiction-specific terms.

Services (one-time orders)

Service work starts after onboarding intake and approvals. Refund eligibility depends on kickoff status and delivered work.

Before kickoff: full refund (minus payment processing fees where applicable).

After kickoff: prorated based on work completed and deliverables shared.If emergency work is requested: may be non-refundable once executed

Retainers renew monthly. Cancellation stops the next renewal and retains access until the end of the paid period.

Cancel before renewal date to avoid the next charge.

SLA starts after onboarding is complete and issues are reproducible.

Unused capacity may not roll over unless explicitly stated in plan terms

Plugins are digital goods with licensing. Refund eligibility is limited to protect against abuse.

Refund window (example): 14 days for first-time purchases.

No refund after license abuse or repeated activations beyond policy.

Renewals keep updates + support active; expired licenses may not receive support

We retain records needed for billing, audits, and support continuity. Retention periods vary by data type.

You can request access, correction, or deletion of data where applicable. Some records may be retained due to legal obligations.

Open a support ticket and link it to your order/subscription/license.