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Refund & Cancellation Policy
Last updated: September 27, 2026
This Refund & Cancellation Policy applies to professional services purchased from BrandBees. BrandBees is operated by Genius Impex LLC, a Wyoming limited liability company (doing business as BrandBees). This policy forms part of our Terms of Service.
Legal entity: Genius Impex LLC, doing business as BrandBees (Wyoming, United States).
1. Overview
BrandBees provides custom professional and digital services—including website design and development, WordPress development, maintenance, troubleshooting, security, SEO, digital marketing, lead generation, consulting, custom development, software/SaaS-related services, monthly retainers, and project-based engagements. Because this work involves dedicated time, expertise, and sometimes third-party costs incurred on your behalf, refunds are handled as described below.
2. Project-Based Work
Before work begins: If you cancel after payment but before work has started, we may refund the payment minus any non-refundable third-party costs already incurred (for example, domains, licenses, or advertising spend).
After work begins: You remain responsible for completed work and committed resources. Any refund of an unused balance is determined according to work completed, deliverables provided, and contractual commitments in the written scope.
After final delivery: Completed and accepted work is generally non-refundable.
If deliverables materially differ from the agreed written scope, contact BrandBees promptly so we can review and correct issues where appropriate.
3. Monthly Retainers
Retainers are normally billed in advance for the upcoming service period. You may cancel future billing by providing written notice according to your agreement (or, if none is stated, reasonable notice before the next renewal). Cancellation affects future billing periods; work already delivered or allocated during an active paid period is generally non-refundable. After cancellation becomes effective, no further recurring charges should occur for that retainer.
4. Deposits / Advance Payments
Deposits or advance payments used to reserve capacity generally become non-refundable once resources have been scheduled or work has started, except where BrandBees is unable to deliver the agreed engagement and no reasonable alternative is offered.
5. Third-Party Costs
Costs such as advertising spend, domain purchases, hosting, paid plugins, software licenses, APIs, stock assets, and third-party subscriptions are generally non-refundable once purchased or committed. If a third party refunds BrandBees, we will pass that amount through to you where practicable.
6. Service Issues
If you believe work was not delivered according to the agreed scope, contact us at [email protected] within a reasonable time (preferably within 14 days of the relevant delivery). We will review engagement records and, where a shortfall on our side is confirmed, offer a correction, partial credit, or refund as reasonably appropriate.
7. Chargebacks / Billing Disputes
Please contact BrandBees before initiating a chargeback so we can investigate billing concerns quickly. We aim to respond to billing inquiries on business days and resolve disputes in good faith. This request is not intended to limit rights you may have under card-network or consumer-protection rules.
8. Refund Processing
Approved refunds are normally returned to the original payment method. Settlement timing can depend on Stripe, the card network, and your bank, and may take several business days after we submit the refund.
9. Contact
Genius Impex LLC
doing business as BrandBees
Customer service email: [email protected]
Contact page: brandbees.net/contact-us
Need clarification?
Email [email protected] and include your invoice or project reference when possible.