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Frequently Asked Questions
Everything you need to know about working with BrandBees. Can’t find what you’re looking for? Feel free to reach out to us directly.
General Questions
The basics about who we are and how we work.
What is BrandBees?
BrandBees is a specialized WordPress agency founded by Hassan Ejaz, a Codeable-certified expert. We provide end-to-end WordPress solutions including custom development, WooCommerce builds, performance optimization, security hardening, ongoing maintenance, and emergency support. With 500+ projects delivered for 200+ clients worldwide, we’re your dedicated WordPress partner.
What does your WordPress agency do?
We specialize in WordPress website design, development, optimization, and ongoing support to help businesses build fast, secure, and scalable websites.
Where are you based? Do you work with international clients?
We’re based in Gujranwala, Pakistan, but we serve clients worldwide. We have experience working with businesses across the US, UK, Europe, Australia, and the Middle East. We’re flexible with time zones and use async communication tools effectively. Our team is available during overlapping business hours for real-time collaboration when needed.
What types of clients do you typically work with?
We work with a wide range of clients — from small businesses and startups to digital agencies and enterprise organizations. Many of our clients are agencies who rely on us as a white-label WordPress development partner. We also work directly with business owners who need a reliable, long-term WordPress team they can trust.
How do I get started with BrandBees?
Getting started is simple! Book a free consultation call through our website. During the call, we’ll discuss your project requirements, timeline, and goals. We’ll then provide a detailed proposal with scope, pricing, and deliverables. Once approved, we begin with a thorough audit of your current setup before moving into implementation.
How long does it take to build a WordPress website?
Most WordPress website development projects take between 2–6 weeks, depending on complexity, features, and design requirements.
How much does a WordPress website cost?
The cost varies based on design requirements, number of pages, custom development, and integrations. A simple website may take 20–40 hours, while larger projects with custom functionality require more development time.
Why should I choose WordPress for my website?
WordPress powers over 40% of websites on the internet, making it one of the most reliable platforms. It offers flexibility, thousands of plugins, strong SEO capabilities, and the ability to scale as your business grows.
Do you only work with WordPress websites?
Yes. Our agency focuses exclusively on WordPress, which allows us to provide deeper expertise in areas like performance optimization, security, WooCommerce development, and custom plugin development.
Can you improve an existing WordPress website instead of building a new one?
Yes. Many clients already have a website but need design improvements, speed optimization, bug fixes, or security upgrades. We analyze the existing setup and recommend the most efficient improvements.
Will my website work well on mobile devices?
Yes. Every website we build is fully responsive and tested across multiple screen sizes, including mobile phones, tablets, and desktop devices.
Services & Development
What we build and how we deliver it.
What WordPress services do you offer?
We offer a comprehensive range of WordPress services:
- Custom WordPress Development (themes & plugins)
- WooCommerce Development & Optimization
- Performance Optimization & Speed Tuning
- Security Audits & Malware Cleanup
- Ongoing Maintenance & Retainer Plans
- Hosting Setup, Monitoring & Backups
- Site Migrations (host-to-host, platform changes)
- Emergency Fixes & Troubleshooting
- White-Label Development for Agencies
How long does a typical WordPress project take?
Timelines vary by project complexity. A simple WordPress site may take 2–4 weeks, a custom WooCommerce store 4–8 weeks, and a complex enterprise site 8–12+ weeks. We always provide a detailed timeline estimate during the proposal phase. Emergency fixes and performance optimizations are typically handled within 24–48 hours.
Do you redesign existing WordPress websites?
Yes. Our WordPress redesign service focuses on improving the visual design, user experience, loading speed, and overall performance of an existing website.
Can you build custom functionality for my WordPress website?
Yes. If your website requires features not available in standard plugins, we can develop custom WordPress plugins or bespoke functionality tailored to your workflow.
Do you provide WordPress speed optimization?
Yes. We improve website speed by optimizing images, caching, database queries, scripts, and server configuration, often reducing load times by 30–70% depending on the initial setup.
Can you migrate my WordPress website to a new host?
Yes. Our WordPress migration service safely moves your website, files, and database to a new hosting provider or domain with minimal downtime.
Do you fix bugs and technical issues on WordPress websites?
Yes. We regularly troubleshoot plugin conflicts, broken layouts, PHP errors, database issues, and update-related problems.
Can you improve the performance of a slow website?
Yes. We conduct a performance audit and optimization process to identify bottlenecks and improve loading time, responsiveness, and stability.
Do you offer white-label WordPress development?
Yes! We’re a trusted white-label development partner for many agencies worldwide. We work behind the scenes — under your brand — to deliver WordPress projects to your clients. We handle the development while you manage the client relationship. NDA and white-label agreements are standard for all agency partnerships.
Do you build custom WordPress plugins?
Absolutely! Custom plugin development is one of our specialties. We build plugins from scratch tailored to your specific business needs. We also have our own products — BrandBees Delivery Scheduling for WooCommerce and BrandBees Malware Guardian — with pro versions coming soon. Whether you need an integration, automation, or a completely new feature, we can build it.
Retainers & Maintenance
Monthly plans to keep your site running smoothly.
What is a WordPress maintenance retainer?
A WordPress maintenance retainer is a monthly service where we continuously maintain, monitor, and support your website to ensure it remains secure and functional.
What's included in your maintenance retainer plans?
Our retainer plans include WordPress core, theme, and plugin updates, daily backups, uptime monitoring, security scanning, performance checks, and a dedicated pool of development hours each month for changes, fixes, and improvements. Higher-tier plans include priority response times and more development hours. See our Services page for full plan details.
Can I cancel my retainer plan anytime?
Yes — all our retainer plans are month-to-month with no long-term contracts. You can cancel anytime with 30 days’ notice. We believe in earning your continued business through excellent service, not lock-in contracts. Most of our retainer clients have been with us for 1–3+ years because they genuinely value what we deliver.
Why is ongoing WordPress maintenance important?
Without regular maintenance, websites can experience security vulnerabilities, broken functionality, slow performance, or compatibility issues with new updates.
How fast do you respond to emergencies?
Response times depend on your plan tier. Our Priority plan includes 2-hour emergency response. Growth plan includes 12-hour response, and Starter plan includes 48-hour response. For critical site-down emergencies, retainer clients always get prioritized. Non-retainer clients can also request emergency support on a case-by-case basis at our emergency rate.
Do you provide ongoing development through retainers?
Yes. Many businesses hire us on a monthly development retainer to implement new features, improve performance, and continuously enhance their website.
Do unused retainer hours roll over?
Unused hours do not roll over to the next month by default. However, we work closely with all our retainer clients to make sure every hour is utilized effectively. If you consistently have unused hours, we may suggest adjusting your plan tier, or we can proactively use those hours on site improvements, performance tuning, or security hardening.
Can maintenance improve website performance?
Yes. Continuous monitoring allows us to identify performance issues early and keep the website running efficiently.
Do you monitor website uptime?
Yes. We use monitoring tools that check your website every few minutes to ensure it stays online and accessible.
Do you manage website backups?
Yes. We configure automated daily or weekly backups so your website data can be restored quickly if something goes wrong.
WooCommerce
E-commerce development and optimization.
Can you build a custom WooCommerce store from scratch?
Yes! We specialize in custom WooCommerce development. Whether you need a simple product catalog or a complex store with subscriptions, custom product builders, multi-vendor support, or advanced shipping, we build it all. We also integrate WooCommerce with third-party services like payment gateways, CRMs, ERPs, and shipping providers.
My WooCommerce store is slow. Can you fix it?
Absolutely. WooCommerce performance optimization is one of our most requested services. We audit your store’s database, queries, caching, hosting, images, and third-party scripts. We then implement targeted optimizations — often achieving 2–5x speed improvements. Fast stores convert better, and we’ve helped dozens of clients significantly increase their revenue through speed alone.
Do you work with WooCommerce subscriptions and memberships?
Yes, we have extensive experience with WooCommerce Subscriptions, WooCommerce Memberships, and custom subscription workflows. We’ve built subscription box businesses, membership sites with gated content, recurring donation systems, and more. If your project involves recurring payments or tiered access, we can handle it.
Can you customize WooCommerce functionality?
Yes. We can customize product pages, checkout flow, payment methods, and shipping rules to match your business needs.
Can you customize WooCommerce functionality?
Yes. We can customize product pages, checkout flow, payment methods, and shipping rules to match your business needs.
Do you integrate payment gateways?
Yes. We integrate popular payment gateways such as Stripe, PayPal, and regional payment solutions.
Can you improve WooCommerce website speed?
Yes. WooCommerce stores often require advanced optimization, including database optimization, product query improvements, and caching strategies.
Do you fix WooCommerce errors or checkout issues?
Yes. We troubleshoot checkout errors, payment gateway problems, cart issues, and plugin conflicts.
Can you develop custom WooCommerce plugins?
Yes. We build custom WooCommerce extensions when unique store features are required.
Do you maintain WooCommerce websites after launch?
Yes, we provide ongoing WooCommerce maintenance and support to ensure stability, security, and performance. We have a monthly maintenance retainer plan.
Security & Malware
Protecting your WordPress site from threats.
My WordPress site has been hacked. Can you help?
Yes — we handle malware cleanup and hack recovery regularly. Our process includes complete malware removal, vulnerability patching, security hardening, and Google blacklist removal (if applicable). We also set up ongoing monitoring to prevent future attacks. Most cleanups are completed within 24 hours.
How do WordPress websites get hacked?
Most attacks occur due to outdated plugins, weak passwords, vulnerable themes, or insecure hosting environments.
How do you secure a WordPress site?
Our security hardening process includes: implementing web application firewalls, securing wp-admin access, enforcing strong authentication, disabling XML-RPC and file editing, adding security headers, setting up real-time malware scanning, configuring automated backups, and keeping all software up to date. For retainer clients, security monitoring is included in every plan.
How long does malware cleanup take?
Our security hardening process includes: implementing web application firewalls, securing wp-admin access, enforcing strong authentication, disabling XML-RPC and file editing, adding security headers, setting up real-time malware scanning, configuring automated backups, and keeping all software up to date. For retainer clients, security monitoring is included in every plan.
What is BrandBees Malware Guardian?
BrandBees Malware Guardian is our in-house WordPress security plugin that provides real-time malware scanning, integrity checks, and instant email alerts when suspicious activity is detected. It’s lightweight, doesn’t slow down your site, and is built from years of security experience. A Pro version with advanced features is coming soon.
Technical & Process
How we handle projects, hosting, and code.
Do I own the code you write for me?
Yes, absolutely. All custom code we develop for your project is 100% yours. Upon project completion and final payment, we transfer full ownership of all custom themes, plugins, and code. You’re free to use, modify, or redistribute it however you wish. We don’t hold your code or site hostage — ever.
Can you help with hosting recommendations and setup?
Yes! We regularly help clients choose the right hosting for their needs and budget. We work with all major hosts — Cloudways, Kinsta, WP Engine, SiteGround, DigitalOcean, AWS, and more. We handle full server setup, configuration, optimization, SSL installation, and migration. For retainer clients, we also monitor uptime and handle hosting issues proactively.
What's your development process like?
Our process follows three phases: Audit — we review your current setup, identify issues, and document everything. Implement — we build or fix based on agreed scope, with regular progress updates. Maintain — we continue monitoring, optimizing, and supporting your site long-term. We use staging environments for all development and never push untested code to production.
Will I lose access to my site during development?
Never. You always maintain full admin access to your WordPress site throughout the entire project. We work on staging/development environments and only push changes to your live site when they’re tested and approved. Your website continues to function normally while we work on improvements behind the scenes.
Still Have Questions?
Can’t find the answer you’re looking for? Our team is here to help. Book a free consultation call and we’ll answer all your questions personally.
